Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.rover.bags@gmail.com.
In the case of a return, you must pay the return request to the shipping company, which is 100 EGP
You can always contact us for any return question at contact.rover.bags@gmail.com.
Damages and issues
Please check your order upon reception. If the product is defective, damaged, or wrong, do not receive the shipment because after receipt, we are not responsible for returning a damaged product.
Exceptions / non-returnable items
- Damaged Item
- Used Item
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
In the case of an exchange, you must pay the exchange request fees to the shipping company, which are 100 EGP
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.rover.bags@gmail.com.